Sorry, should have read closer and realized that the problem was more than a blocked website.
Fully powering down:
To make sure that the laptop's really powered down, she could try taking out the laptop's internal battery. It's not the external battery that you plug into an outlet. To get the internal battery, you have to flip over the laptop, and look at the bottom. Sometimes the battery location is labeled; sometimes you have to consult the laptop manual and look for a diagram. Take the internal battery out, wait for a couple of minutes, then put it back in.
If that works, then run the computer on Safe Mode again, and then run an anti-virus program, or online anti-virus scanner like Microsoft's PC Protection, or McAfee. Follow directions, etc. A couple of years ago I had a bad virus on my computer, and this is how I deleted the infected files.
You have to do something like this, because the system restore point might still have the infected files. System restore only undoes changes back to a couple of days.
If that doesn't work, all I can figure out to do is reinstalling Windows (which will take the laptop back to the original factory settings), rebooting from a different operating system, or taking it into the shop. I don't know any intermediary steps between Safe Mode/system restore, and rebooting.
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Sun, Feb. 22nd, 2009 07:38 pm (UTC)Fully powering down:
To make sure that the laptop's really powered down, she could try taking out the laptop's internal battery. It's not the external battery that you plug into an outlet. To get the internal battery, you have to flip over the laptop, and look at the bottom. Sometimes the battery location is labeled; sometimes you have to consult the laptop manual and look for a diagram. Take the internal battery out, wait for a couple of minutes, then put it back in.
Then start the computer.
Safe Mode:
If she can get to Safe Mode, then she can get to something like system restore for Windows XP. (There's also a Vista version of it.)
If that works, then run the computer on Safe Mode again, and then run an anti-virus program, or online anti-virus scanner like Microsoft's PC Protection, or McAfee. Follow directions, etc. A couple of years ago I had a bad virus on my computer, and this is how I deleted the infected files.
You have to do something like this, because the system restore point might still have the infected files. System restore only undoes changes back to a couple of days.
If that doesn't work, all I can figure out to do is reinstalling Windows (which will take the laptop back to the original factory settings), rebooting from a different operating system, or taking it into the shop. I don't know any intermediary steps between Safe Mode/system restore, and rebooting.