Other things she could try, if she hasn't already:
1. Clearing the browser cache. The cache (local computer copy of internet stuff) is different than cookies. On Firefox it's: Tools > Options > Advanced > Network (2nd tab). Find "Offline Storage" and press the "Clear Now" button.
2. If she's got more than one browser, she could try using another one and see if she can get to LJ. For example, if she normally uses Firefox, she can try and see if LJ comes up on Explorer. If it does, then it's a browser problem.
3. Check any firewall, ad blocking, anti-spam, or internet censoring programs she might have to see if they've blocked LJ.
Something more major:
Has she made any major changes to the computer? Is the problem only a few days old? If it is, she could try Windows system restore to reset the computer to a previous (presumably working) state. It only undoes recent major changes, and all of your data is kept. The link explains things better.
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Sun, Feb. 22nd, 2009 07:28 am (UTC)1. Clearing the browser cache. The cache (local computer copy of internet stuff) is different than cookies. On Firefox it's: Tools > Options > Advanced > Network (2nd tab). Find "Offline Storage" and press the "Clear Now" button.
2. If she's got more than one browser, she could try using another one and see if she can get to LJ. For example, if she normally uses Firefox, she can try and see if LJ comes up on Explorer. If it does, then it's a browser problem.
3. Check any firewall, ad blocking, anti-spam, or internet censoring programs she might have to see if they've blocked LJ.
Something more major:
Has she made any major changes to the computer? Is the problem only a few days old? If it is, she could try Windows system restore to reset the computer to a previous (presumably working) state. It only undoes recent major changes, and all of your data is kept. The link explains things better.