(no subject)
Wed, Jul. 28th, 2004 02:51 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
oyceterFuck Comcast.
Murphy's Law, Corollary #117: When moving, one service will inevitably go wrong and lead to months of attempts to untangle said wrongness so that one can finally have a telephone, or a working e-mail address.
The story so far: We move into the new place the first week of June, although the lease on the old place isn't up till July. We call Comcast and ask them if they can transfer the cable service on the first Friday of June, seeing as how that will be one of our first days in the new place. Instead, I come home from vacation to the fact that the internet has been cut off at my place. I go to the boy's place to check my email. My email does not work. We call Comcast. Apparently they have cancelled my account a full week early, and by doing so, have cancelled my email account entirely. I freak out, given that I am attempting to job search. Comcast says they will restore my email account, but they can't connect us up again until the scheduled date.
Step the second: We disconnect the old service and connect the new one. Several weeks later, we get a bill that is about $100 dollars more than it should be, citing that we did not return the cable modem and that they are subsequently charging us for it. Except, we do not have the cable modem, and the serviceman wrote a note to the effect that he had taken the cable modem away from us. They promise to reverse the charges.
Step the third: We get the normal monthly bill and realize it's about $20 dollars more than it should be. Apparently they have, without us knowing, upgraded our cable from limited basic to whatever other more nifty package they have. The boy argues with them several times to convince them that really, we want to downgrade our cable. They still have not done so, as of this month's bill.
Step the fourth: I receive an urgent notice in the mail this weekend that I have not paid the bill and owe them about $170. Said notice also informs that service may be terminated upon non-payment. I freak out. The bills are all on autopay. I do not understand. I rush online and pay the bill anyway, despite all previous bill statements stating that I have paid them all. Boy later calls up Comcast. Apparently said notice was about the unpaid bill for the cable modem that supposedly wasn't returned (see 2nd Step). Comcast agrees that the notice was sent in error and that my payment will go toward next month's bill (which is still charging us for the extra cable we did not ask for).
Step the fifth: I attempt to log on to my email tonight to discover that the password does not work. I retype it several times. Still no. I don't change my passwords often, and my email password is quite familiar to me, thank you very much. I go to the online help support, which leads me to the live chat support. The guy tells me that my email account was cancelled when we changed accounts and that my username is something different. Except (Step the first) they had reinstated my account. Also, no one ever told me that my username was something different, nor did they bother to, oh, give me the password. Also, I had just used my old username two days ago! The guy says that I cannot possibly change my username back because this new one (which I had no knowledge of and did not agree to) has already been set up. The best advice he can give me is to forward my mail. Never mind the who-knows-how-many resumes with the old email address out there, never mind the fact that, oh, I HAD NO FUCKING CLUE. I tried very hard not to be snippy, but was probably unsuccessful.
WHAT. THE. FUCK. I do not like Comcast anymore. I do not want to use Comcast anymore. I want a non-DSL cable alternative RIGHT NOW. I have been in customer service. I understand fuck-ups and not being able to do anything. But FIVE TIMES?! I am very, very irked. I also want my old email address back, goddamnit, and I do not understand why I should have to inconvenience myself over some stupid technician's error when they have screwed me over so many times, and damnit, I have already had my email account deleted once before, and I cannot believe that this has happened AGAIN.
Pardon the caps and the swearing. I am very annoyed. I would, in fact, like to line up everyone involved in this string of mistakes and beat them over the head with my shinai. And then kick them in the shins. Till they fucking bleed.
Murphy's Law, Corollary #117: When moving, one service will inevitably go wrong and lead to months of attempts to untangle said wrongness so that one can finally have a telephone, or a working e-mail address.
The story so far: We move into the new place the first week of June, although the lease on the old place isn't up till July. We call Comcast and ask them if they can transfer the cable service on the first Friday of June, seeing as how that will be one of our first days in the new place. Instead, I come home from vacation to the fact that the internet has been cut off at my place. I go to the boy's place to check my email. My email does not work. We call Comcast. Apparently they have cancelled my account a full week early, and by doing so, have cancelled my email account entirely. I freak out, given that I am attempting to job search. Comcast says they will restore my email account, but they can't connect us up again until the scheduled date.
Step the second: We disconnect the old service and connect the new one. Several weeks later, we get a bill that is about $100 dollars more than it should be, citing that we did not return the cable modem and that they are subsequently charging us for it. Except, we do not have the cable modem, and the serviceman wrote a note to the effect that he had taken the cable modem away from us. They promise to reverse the charges.
Step the third: We get the normal monthly bill and realize it's about $20 dollars more than it should be. Apparently they have, without us knowing, upgraded our cable from limited basic to whatever other more nifty package they have. The boy argues with them several times to convince them that really, we want to downgrade our cable. They still have not done so, as of this month's bill.
Step the fourth: I receive an urgent notice in the mail this weekend that I have not paid the bill and owe them about $170. Said notice also informs that service may be terminated upon non-payment. I freak out. The bills are all on autopay. I do not understand. I rush online and pay the bill anyway, despite all previous bill statements stating that I have paid them all. Boy later calls up Comcast. Apparently said notice was about the unpaid bill for the cable modem that supposedly wasn't returned (see 2nd Step). Comcast agrees that the notice was sent in error and that my payment will go toward next month's bill (which is still charging us for the extra cable we did not ask for).
Step the fifth: I attempt to log on to my email tonight to discover that the password does not work. I retype it several times. Still no. I don't change my passwords often, and my email password is quite familiar to me, thank you very much. I go to the online help support, which leads me to the live chat support. The guy tells me that my email account was cancelled when we changed accounts and that my username is something different. Except (Step the first) they had reinstated my account. Also, no one ever told me that my username was something different, nor did they bother to, oh, give me the password. Also, I had just used my old username two days ago! The guy says that I cannot possibly change my username back because this new one (which I had no knowledge of and did not agree to) has already been set up. The best advice he can give me is to forward my mail. Never mind the who-knows-how-many resumes with the old email address out there, never mind the fact that, oh, I HAD NO FUCKING CLUE. I tried very hard not to be snippy, but was probably unsuccessful.
WHAT. THE. FUCK. I do not like Comcast anymore. I do not want to use Comcast anymore. I want a non-DSL cable alternative RIGHT NOW. I have been in customer service. I understand fuck-ups and not being able to do anything. But FIVE TIMES?! I am very, very irked. I also want my old email address back, goddamnit, and I do not understand why I should have to inconvenience myself over some stupid technician's error when they have screwed me over so many times, and damnit, I have already had my email account deleted once before, and I cannot believe that this has happened AGAIN.
Pardon the caps and the swearing. I am very annoyed. I would, in fact, like to line up everyone involved in this string of mistakes and beat them over the head with my shinai. And then kick them in the shins. Till they fucking bleed.
(no subject)
Wed, Jul. 28th, 2004 06:47 am (UTC)Wow. I'm not even sure why you tried.
I mean, it wasn't that guy's fault and I don't like taking things out on customer service people who didn't have anything to do with the problem, but I think you're absolutely entitled to register your displeasure with the company in a non-abusive manner. I mean, they change your e-mail and don't even *tell* you? That's fucked up.
(no subject)
Wed, Jul. 28th, 2004 03:38 pm (UTC)I have now sicced the boy on them, who has learned from his mom how to cut through swathes of bureaucracy. I think I am too easily run over by people.
(no subject)
Wed, Jul. 28th, 2004 07:59 am (UTC)(no subject)
Wed, Jul. 28th, 2004 03:38 pm (UTC)(no subject)
Wed, Jul. 28th, 2004 03:46 pm (UTC)(no subject)
Wed, Jul. 28th, 2004 09:26 pm (UTC)