oyceter. Sat, Feb. 21st, 2009

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Sat, Feb. 21st, 2009

Hey,

So Rachel's computer seems to be fried... she says got the Spyware Protector virus, ran her SVG antivirus on there, but then couldn't seem to log into LJ (she deleted all cookies, then said to accept all for LJ, but got the "you could not connect" screen. She says she could see other sites, as well as log into Gmail, but just not LJ). She then turned off her computer.

When she turned it back on, it went through the Dell start up screen, the Windows start up screen and the Windows progress bar, but when it gets to Windows, the screen goes blue-gray (the normal color, not Blue Screen of Death color), the cursor freezes, and that's it. She's left it on for a while and it's frozen like that, and she's turned it back on and off several times by using the power button. Ctrl+alt+delete, ctrl+shift+esc don't seem to work.

I asked her to close the screen to see if it'd go into standby, and it doesn't seem to. I also tried getting it into safe mode by pressing F8 while it was loading, but I think either it didn't work or it just missed the tiny window where it works.

Any ideas?
Oyce

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